HRPP Manual Section 5-6

Contact Information

Individuals who wish to report problems, concerns, or complaints, or to ask questions, obtain information, or offer input to the Michigan State University Human Research Protection Program (HRPP) and/or the Institutional Review Boards (IRB) are encouraged to do so. If an individual feels they have been harmed or put at risk by participation in a research study, or treated in a way that is inappropriate, the subject is encouraged to inform the IRB. Individuals may report anonymously, if they wish. However, information such as a principal investigator name and/or study title would be needed to identify the study so corrective actions can be taken, if appropriate. See HRPP Manual 9-4 “Subject Complaints” for specific guidance on how or who to report complaints. If the inquiry appears to involve noncompliance, HRPP Manual 9-2 “Noncompliance” will be followed to ensure that subjects are protected.

There are multiple mechanisms through which any individual, including investigators, research staff, students, and subjects, may seek answers to questions, express concerns, or to convey suggestions regarding the HRPP.

Individuals are encouraged to contact:

  • IRB staff: Scheduling an appointment to speak with an IRB staff member regarding any questions they may have regarding areas such as IRB applications, submission status of IRB applications, IRB review, IRB meetings or deadlines is encouraged, but not needed.

  • Compliance staff: Scheduling an appointment to speak with a Compliance office staff member regarding any questions they may have regarding areas such as site visits, U.S. Food and Drug Administration (FDA) requirements, Health Insurance Portability and Accountability Act (HIPAA), Protected Health Information (PHI), clinical research billing compliance, coverage analysis, clinicaltrials.gov registration and compliance help is encouraged, but not needed.

  • IRB chairs: The IRB chair is available to meet with individuals and may act as a liaison between the individual and the IRB, bringing concerns of the investigators or subjects to the IRB’s attention or to each member reviewing the study.

  • HRPP director or the assistant vice president (AVP) for the Office of Regulatory Affairs (ORA): Inquiries regarding the IRBs or other aspects of the HRPP distinct from the IRBs may be brought to the HRPP director or to the AVP ORA for mediation if necessary.

Contact information for the IRB or Compliance Office, HRPP, and AVP ORA is provided below. Individuals may submit comments anonymously, if they wish, or may include contact information for follow-up. If contact information is not provided, the inquiry will be addressed to the extent possible based on the information provided. If contact information is provided, the inquiry will be addressed directly or referred to the appropriate individual.

When an inquiry is received from a research subject:

  • Complaints will be handled in accordance with HRPP Manual 9-4 “Subject Complaints”

  • Concerns or problems will also be handled as complaints where appropriate

  • Suggestions from subjects will be provided to the HRPP director

  • Questions will be addressed by HRPP staff or will be referred to another individual as appropriate (e.g., IRB chair, study related question to PI)

When an inquiry is received from a researcher:

  • Typically, the IRB or Compliance staff or the IRB chair will address study specific questions, concerns, problems, suggestions, or input

  • General (non-study specific) questions, concerns, problems, suggestions, or input can be addressed by the HRPP staff or can be referred to another contact as appropriate (e.g., IRB chair, HRPP managers, HRPP director, AVP ORA)

Documentation will be maintained in accordance with HRPP Manual 4-7 “Recordkeeping.”

Michigan State University has implemented a telephone and web reporting Hotline to help maintain adherence to ethical practices. The purpose of the Hotline is to provide an anonymous method to report known or suspected misconduct for Michigan State University related to fiscal matters, conflicts of interest, employment, medical/HIPAA, research, safety, athletics, discrimination/harassment, privacy, retaliation, or any other area of legal, policy, or ethical concern not specifically listed. (http://misconduct.msu.edu/)

Contact Information

The HRPP works remotely as needed. If an individual would like to schedule a meeting, please reach out to the relevant office by phone or email.

IRB Office and HRPP Contact Information

Phone: (517) 355-2180     Fax: (517) 432-4503

Email: irb@ora.msu.edu

Office hours: Monday – Friday, 8:00 A.M. – 5:00 P.M.

Office is closed on university holidays.

 

Mailing Address:

Institutional Review Board Office

Human Research Protection Program

Michigan State University

4000 Collins Road, Suite 136

Lansing, MI  48910

Compliance Office Contact Information

Phone: (517) 355-2180     Fax: (517) 432-4503

Email: hrl@ora.msu.edu

Email: crbc@ora.msu.edu

Office hours: Monday – Friday, 8:00 A.M. – 5:00 P.M.

Office is closed on university holidays.

 

Mailing Address:

Compliance Office

Human Research Protection Program

Michigan State University

4000 Collins Road, Suite 137

East Lansing, MI  48910

ORA Contact Information

Phone: (517) 432-4500     Fax: (517) 432-4503

Email: ora@ora.msu.edu

Office hours: Monday – Friday, 8:00 A.M. – 5:00 P.M.

Office is closed on university holidays.

 

Mailing Address:

Office of Regulatory Affairs

Michigan State University

4000 Collins Road

East Lansing, MI  48910

This policy and procedure supersedes those previously drafted.

Approved By: Vice President of Research and Graduate Studies, 3-3-2005. Revision 1 approved by VP Research & Graduate Studies on 4-5-2006. Revision 2 approved by VP Research & Graduate Studies on 3-9-2008. Revision 3 approved by VP Research & Graduate Studies on 7-19-2011. Revision 4 approved by Assistant VP Regulatory Affairs on 11-18-2015. Revision 5 approved by Assistant VP Regulatory Affairs on 11-27-2021.

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